Privacy Policy

1Introduction

Trip Vibe Lanka ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

By using our website (tripvibelanka.com) or making a booking with us, you agree to the collection and use of your information as described in this policy.

2Information We Collect

We may collect the following personal information from you:

• Identity information — Full name, nationality, passport number (where required for safari/wildlife/national park permits).
• Contact information — Email address, phone number, WhatsApp number.
• Booking information — Tour dates, number of travellers, special requests, dietary requirements.
• Payment information — Payment details processed securely through our payment gateway (PayHere). We do not store your card details on our servers.
• Communication data — Messages sent to us via WhatsApp, email, or the website contact form.

3How We Use Your Information

We use your personal information to:

• Process and confirm your tour bookings
• Communicate with you about your booking, itinerary, and travel details
• Process payments securely through PayHere
• Arrange accommodation, transport, and other services included in your tour
• Respond to your enquiries and provide customer support
• Improve our website and services
• Send booking confirmations and important travel updates

We do not use your information for unsolicited marketing without your consent.

4Sharing Your Information

We may share your information with:

• Service providers — Hotels, transport operators, and activity providers as necessary to fulfil your tour booking.
• Payment processors — PayHere (our online payment gateway) for secure payment processing.
• Legal authorities — Where required by law or regulation in Sri Lanka.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5Data Storage & Security

• Your personal data is stored securely and access is limited to authorised personnel only.
• Payment transactions are processed through PayHere's secure, encrypted gateway. We do not store card numbers or sensitive payment data on our systems.
• While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are typically retained for a period of 3 years.

7Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at the details below.

8Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

9Third-Party Links

Our website may contain links to third-party websites (e.g., TripAdvisor, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes your acceptance of the updated policy.

11Contact

For any privacy-related questions or requests: